Frequently Asked Questions

Online Conference FAQs

If you have more questions, please feel free to contact Jennie, our Customer Service Specialist, at hello@gemsgc.org OR 616-241-5616 ext 2.

What’s included in my Online Conference registration?

Your Online Conference registration will include full access to all conference components including the digital program book, pre-conference breakout sessions, praise & worship, keynote messages, breakout sessions, coffee chats, Conference Connectivity Box, and activities.

HOW DO I REGISTER?

Click here to register. Every attendee will need to provide a unique email address to receive registration links closer to the start of the conference.

CAN I MAIL IN MY REGISTRATION?

To help keep everything organized and streamlined for this event, we are not offering a paper form of registration. Please contact Jennie, our Customer Service Specialist, at hello@gemsgc.org OR 616-241-5616 ext 2. if you are having difficulty registering online.

ARE THERE REGISTRATION DISCOUNTS?

A discounted rate of $89 is available to GEMS Leaders/Alumni through June 30. Starting on July 1, the cost will increase to $99 for GEMS Leaders/Alumni. The cost for non-members is $149.

Is there a Group Rate? HOW CAN I REGISTER ALL OF MY COUNSELORS?

Due to the nature of an online conference, every attendee must purchase an individual registration with a unique email address. We have streamlined the registration form this year to make this process as easy as possible.

CAN OUR LEADERS PARTICIPATE AS A GROUP?

Please be mindful to follow your church, local, and state guidelines for in-person gatherings. If it is possible, we invite you to gather together to watch the Main Sessions which include worship and keynote speakers. Please note that every woman at your gathering will need to have purchased an individual registration prior to the start of the conference. Each attendee should also have her own device, with access to her email and Zoom, so she can select and participate in the breakout sessions of her choosing. It is possible that you could set it up that group members watch main sessions together, but then break into smaller classrooms to watch pre-selected breakout sessions, simultaneously. Members may still prefer to have their own device for chat features that will be enabled for the breakout sessions.

SINCE IT’S ONLINE, CAN I SHARE THE LINKS WITH OTHER PEOPLE?

Each registration is intended for one person; please do not share the links with others.

DO WE HAVE TO PRE-SELECT OUR BREAKOUT SESSION CHOICES WHEN WE REGISTER ONLINE?

No, you do not need to pre-select Breakout Sessions or Coffee Chats. Registered attendees will receive links to all the sessions and can choose from there which ones to participate in.

WHEN DOES REGISTRATION END?

You can register through the end of the day on Tuesday, July 28. Please note that your registration includes a Conference Connectivity Box. Connectivity Boxes will continue to be mailed to those who register after July 1, however, receipt prior to conference cannot be guaranteed.

WHAT IS THE CONFERENCE CONNECTIVITY BOX?

This fun Welcome & Hospitality piece includes items to guide you through the Online Conference experience. Attendees who register by July 1 should receive the Connectivity Box prior to the start of the conference. Boxes will continue to be mailed if you register after July 1, however, on-time delivery will depend on your postal system.

CAN CITS ATTEND CONFERENCE?

Yes! We welcome and encourage Counselors-In-Training (CITs) to attend. Some of our breakout sessions are designed with CITs in mind.

DO I HAVE TO TUNE IN AT THE TIMES POSTED?

To get the most from your conference experience, we recommend following the published schedule. We’ve designed the conference to be interactive and engaging and our conference hosts will be coming to you live throughout the event. Each session link will become active prior to the official start time to give everyone a chance to settle in.

Following the conference, sessions will be uploaded for on-demand viewing through August 31, 2020. All registered attendees will be emailed viewing instructions once the videos are ready.

WHAT IS THE CANCELLATION POLICY?

Due to the nature of an online conference, all registrations are non-refundable.

HOW WILL I BE ABLE TO ACCESS THE ONLINE CONFERENCE?

During registration, you will register with an email address which will be the address we communicate details through. As we get closer to the conference, you will receive emails from GEMS with links and instructions on how to access the different components through Zoom.

HOW WILL I ACCESS THE BREAKOUT SESSIONS & COFFEE SHOPS?

You’ll be provided with links to connect directly to the breakout sessions and coffee shops and their interactive Q&A’s.

WHAT TECHNOLOGY DO I NEED TO PARTICIPATE?

A high-speed internet connection and the Zoom software are required to be installed on a desktop, laptop, tablet, or smartphone device. For the best experience, we recommend a device with a functioning camera and microphone.

HOW CAN I BE SURE MY INTERNET SPEED IS FAST ENOUGH TO STREAM THE CONFERENCE?

We generally recommend at least 4-5 megabytes per second (mbps) of connection speed to stream the conference with minimal interference. To check your current speed, you can go to SpeedTest.net.

WHAT IS ZOOM AND DO I NEED A ZOOM ACCOUNT?

Zoom is an easy to use, video conference program.
Yes, every attendee will need a free Zoom account. Visit Zoom.us to log in or to create a new account. All you’ll need is an email address, Google account, or Facebook account. We highly recommend setting this up ahead of the conference.

HOW DO I DOWNLOAD ZOOM TO MY COMPUTER?

Zoom automatically starts downloading the first time you start a Zoom meeting. To avoid any glitches or issues, we recommend downloading the software ahead of time to make sure it works.

To download the Zoom app to your computer, go to Zoom.us/download. Click the blue download button under “Zoom Client for Meetings.” An installer client will automatically start downloading. Open that file and follow the instructions for adding to your computer.

You can also find further download instructions in Zoom’s Help Center.

WILL WE RECEIVE A CONFERENCE PROGRAM BOOK LIKE WE’VE RECEIVED IN THE PAST?

A digital Conference Program Book will be available to each person who registers. This comprehensive book will contain loads of information as well as notes pages for you to use throughout the event. You will be able to print the entire book or select which pages you’d like to print out.

WHAT IS THE ANNUAL THEME AND HOW CAN I LEARN MORE?

The annual theme is Friended. He calls us friends! based on John 15:15, I have called you friends, for everything that I learned from my Father I have made known to you. Several sessions and a keynote will address the annual theme.

I’M NOT CURRENTLY INVOLVED IN A GEMS PROGRAM, CAN I ATTEND?

YES! The GEMS Online Conference is open to all current and past GEMS leaders and ANY woman who desires to be encouraged by a sisterhood of faith-filled women. If you want to learn more about walking alongside young girls, or, worship with and be encouraged by other women of faith, then the GEMS Online Conference is the place for you!

I’LL MISS SHOPPING AT THE CONFERENCE STORE. WHERE CAN I FIND THE LATEST PRODUCTS AVAILABLE?

Please visit our online store at https://gemsgc.org/store/

CAN I SHARE ABOUT THE GEMS ONLINE CONFERENCE ON SOCIAL MEDIA?

Yes—in fact, please do! Share how you’re watching and be sure to use the hashtag #GEMSOnlineConf. Follow us on Facebook @GEMSGirlsClubs to see updates.

WHAT ARE THE DATES FOR THE 2021 GEMS CONFERENCE?

We look forward to gathering in person July 28 – August 1, 2021, at Wheaton College in Chicago, IL.

WHO SHOULD I CONTACT IF I HAVE ADDITIONAL QUESTIONS?

Please feel free to contact Jennie, our Customer Service Specialist, at hello@gemsgc.org OR 616-241-5616 ext 2.


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